• What type of product do you sell?
  • We sell pre-owned (and sometimes new!) items, such as clothing, jewelry, and housewares.
  • Do you offer local pickup?
  • We offer local pick up to our Lebanon Store location. Please allow up to 4 business days for your local pick up order to arrive at your selected store. Once your order has been processed, you will receive an email detailing when it is available for pick up. To pick your order up, go to the check out counter and tell them the name/email/phone number associated with your order.
  • How do I select local pick up at check out?
  • You select local pick up at the Contact Information stage of check out. Be sure to select "Local Pick Up" as your delivery method!
  • Where do you ship to?
  • We ship to all 50 States.
  • Is the product I see online also available in Jubilee Stores?
  • The items you see on ShopTheJub.com can be purchased exclusively through ShopTheJub.com. However, all of our In-Store locations offer similar products.
  • Does my purchase go toward a cause?
  • Jubilee Ministries is a 501 c 3 non-profit organization based out of Lebanon, Pennsylvania. All proceeds go towards our Prison Ministry which employs 11 prison chaplains, our prison Aftercare Program, and the Summer Camp Scholarship Program.
  • Having trouble logging in?
  • We recently switched shopping platforms, and you may need to create a new ShopTheJub account with us! If you've already tried to create a new one and it isn't working, please contact us at online@jub.org.

Our Return Policy:

Housewares & Jewelry items are sold “as is”. Non-clothing (Housewares and Jewelry) items are not returnable.

Clothing bought from ShopTheJub.com can be returned through mail, or at any of the Jubilee Stores within 14 days. NOTE: To qualify for a refund, all items must be in the same condition in which you received them. No signs of wear that was not present previous to purchase, or odors, such as smoke. 

To return In-Store, simply provide order email confirmation as proof of purchase along with your item(s).  All returns must be postmarked within 14 days from the date of delivery of an item. Please note that the 14 day timeframe starts when an item is delivered, not when the order is placed.

To return clothing item(s) through mail,

  1. Print the order confirmation email sent to you upon placing your order.
  2. Place the printed order confirmation in package with return items.
  3. Mail it to Jubilee Ministries Online 232 W Main St, Palmyra, PA 17078
  4. Upon receiving your return items, your refund will quickly be issued!

If you have any questions or concerns, please reach out to us at online@jub.org.

Thank you for supporting our work to Rebuild. Restore. Renew … Lives.

FREE Local Pick Up Available

See our FAQ’s for locations.

Easy clothing returns

See our FAQ page for details!

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